Terms of Service
Last updated: 19 June 2026
These Terms of Service (“Terms”) govern your use of the website digiunionltd.com and the software, IT support and related services provided by Digi Union Ltd (“we”, “us”, “our”). By accessing our website or purchasing our products or services, you agree to be bound by these Terms.
1. About us
Digi Union Ltd is a company registered in England and Wales under company number 16371916. We provide software products and IT support services, including installation assistance, 24/7 support and troubleshooting. You can contact us at Contact@digiunionltd.com.
2. Eligibility
You must be at least 18 years old and capable of entering into a legally binding contract to use our services or make a purchase.
3. Orders and contracts
When you place an order, you make an offer to purchase. A binding contract is formed only once we send you a confirmation of your order or begin providing the service. We reserve the right to refuse or cancel any order at our discretion, for example where there is a pricing error or suspected fraud.
4. Pricing and payment
All prices are displayed on our website and may be shown in your local currency. We reserve the right to change prices at any time, but changes will not affect orders already confirmed. Payment must be made in full at the time of purchase unless otherwise agreed. Payments are processed securely through third-party payment providers.
5. Licences and use of software
Any software or digital product we provide is licensed, not sold, to you. Unless stated otherwise, you are granted a non-exclusive, non-transferable licence to use the product for your own purposes in accordance with any licence terms supplied with it. You must not copy, redistribute, resell, reverse-engineer or otherwise misuse the software except as permitted by law or the applicable licence.
6. Provision of services
We will provide our IT support and related services with reasonable care and skill. While we aim for 24/7 availability, we do not guarantee that services will be uninterrupted or error-free, and we may carry out maintenance from time to time.
7. Your responsibilities
You agree to provide accurate information, to use our services lawfully, and to maintain appropriate backups of your own data. You are responsible for the security of your account credentials and for any activity carried out under your account.
8. Shipping, returns and refunds
Delivery of products is covered by our Shipping & Delivery Policy, and your cancellation, return and refund rights are set out in our Return & Refund Policy. Both policies form part of these Terms.
9. Intellectual property
All content on our website, including text, graphics, logos and software, is owned by or licensed to Digi Union Ltd and is protected by intellectual property laws. You may not use it without our prior written permission.
10. Limitation of liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under law. Subject to this, we will not be liable for any indirect or consequential loss, loss of profits, data or business arising from your use of our website, products or services. Our total liability in connection with any order shall not exceed the amount you paid for the relevant product or service.
11. Indemnity
You agree to indemnify us against any claims, losses or expenses arising from your misuse of our products or services or your breach of these Terms.
12. Termination
We may suspend or terminate your access to our services if you breach these Terms. You may stop using our services at any time.
13. Governing law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to these Terms
We may update these Terms from time to time. The version in force is the one published on this page at the time of your purchase.
15. Contact us
Digi Union Ltd
Email: Contact@digiunionltd.com
Company number: 16371916