Shipping policy
Last updated: 19 June 2026
This Shipping & Delivery Policy explains how Digi Union Ltd (“we”, “us”, “our”) delivers the products and services you purchase from digiunionltd.com. It covers both digital products and any physical goods we may supply.
1. Order processing time
Orders are processed within 1 business day of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email once your order has been processed.
2. Digital products and software
Most of our products are delivered digitally. Once your payment has been confirmed, you will receive access to your software, download link or licence key by email or through your account. Digital delivery is usually immediate and in all cases within 24 hours.
3. IT support and services
Our IT support, installation assistance and troubleshooting services are delivered remotely. After purchase, we will contact you to arrange a convenient time or begin assisting you, in accordance with the service level you selected. Support is available 24/7 unless otherwise stated.
4. Physical goods — delivery times and costs
Where an order includes physical goods, the following applies:
- Dispatch time: orders are dispatched within 1–2 business days of payment confirmation.
- Estimated delivery time: standard delivery within the United Kingdom typically takes 3–5 business days from dispatch. International delivery times vary by destination and will be shown at checkout.
- Shipping costs: any applicable shipping charges are calculated and displayed clearly at checkout before you complete your purchase.
- Tracking: where available, tracking details will be provided by email once your order is dispatched.
Delivery times are estimates and are not guaranteed. Risk in the goods passes to you on delivery.
5. Delivery confirmation
We will send a confirmation email once your order has been processed or dispatched. If you do not receive access or confirmation within the expected timeframe, please check your spam folder and then contact us at Contact@digiunionltd.com.
6. Delays
While we aim to deliver within the stated timeframes, delays can occasionally occur due to technical issues, payment verification, carrier delays or circumstances beyond our control. We will keep you informed if we become aware of any delay affecting your order.
7. Incorrect details
Please ensure the email address and any delivery details you provide are accurate. We are not responsible for failed delivery caused by incorrect information supplied at the time of purchase.
8. Returns
For information on returns and refunds, please see our Return & Refund Policy.
9. Contact us
For any questions about delivery, please contact:
Digi Union Ltd
Email: Contact@digiunionltd.com
Company number: 16371916